“I consider each customer as a family member who deserves nothing but the best service.” – Tammy Toh
RETURN & EXCHANGE POLICY
We wish to have satisfied customers at Art Nouveau who are happy with their purchase with us. We offer exchanges, returns & subsequent 100% refunds for our Indian customers. However, International orders are non returnable & exchangeable due to heavy shipping prices. Also, both national & international customers who have requested customized fitting for their ordered products will not be liable for return & exchange due to obvious reasons please.
Indian customers are free to return, exchange or request a refund for their purchased products as per the below mentioned terms and conditions:
- The products should be in their original packing and tags intact.
- The items should be unused, unworn and unwashed and should be in their original condition.
- Product should be free of any marks on their outer body and sole.
- Inclusion of original receipts is a must.
- Products ordered to us with size alterations carry no refund no exchange policy.
Once above points are cross checked, you may kindly email us your return, exchange or refund request at hello@artnouveaustudio.com or whatsApp us at our customer care number with details of your order number and name of the ensemble that you wish to return from your order. Once the request is received by our team, we will arrange a FREE reverse pick up of the product followed by an exchange or refund. The refund is made within 7 hours of a successful reverse pick up to the customer’s bank account or payTm wallet.
- Validity for returns and exchanges– All the requests are required to be raised within 2 days from the date your order is delivered. For all the local deliveries, you can exchange your product through portal at artnouveaustudio.com OR visit Art Nouveau Jaipur studio with a prior appointment. However, all the return, exchange & refund requests are to be made online only.
- Exchange, Returns & Refunds online–You will be required to add your original invoice along with the products in original packaging and condition. Art Nouveau shall arrange a FREE reverse pick up of the ensemble that has been requested for an Exchange or a refund. Within 7 Hours of a successful reverse pick up of the return you shall get a confirmation email and you shall be notified the moment your Store Credit Voucher is ready or if needed we shall process a 100% refund for the returned ensemble to your bank account. You can use the Online Store Credit Vouchers just once.
- Other Conditions– The returns and exchanges can be made just once for one particular order. Our exchange and return policy do not cover any charges for damages resulting from accidental, random or unique damage that is due to your wear and tear of the product. All the returns are governed by the Consumer Protection and Fair Trading laws of India. The decisions made by www.artnouveaustudio.com are final and shall not subject to any changes.
- Repair Policy– We offer free repair services for all the products sold by us. You can visit our website to know more about it OR mail us at hello@artnouveaustudio.com.